Patient Coordinator Vacancy

Applications are now closed for this vacancy.

Patient Coordinator, Qutis Abingdon

Qutis is a nurse led clinic specialising in medical aesthetic treatments. Medical aesthetics consists of a number of treatments, leading to a pleasing improvement of the skin and complexion, the improvement of wrinkles and much more. Clinical governance is provided by an aesthetic and general medical team. This coupled with their commitment to their own professional self development has led them to be one of the most sought after aesthetic nursing teams within the country. The ethos of Qutis clinics is to deliver the highest standards of skin rejuvenation medicine to their patients in a warm and welcoming environment.

Our Patient Co-ordinator is usually the first person a visitor, client or patient meets or speaks to on the phone. As our receptionist it’s down to you to make that all important, good first impression, so above anything else you’ll need to have a good rapport with people to make them feel looked after and at ease. We are looking for a well spoken and charming team member with an excellent phone manner.

Key responsibilities include converting client enquiries into bookings, Client hospitality and point of sale products and rebooking appointments.

Key Duties:

Answering the phone and converting client enquiries into bookings

Booking patients using clinic booking system

Sale of skin care products and make up

Make up application to patients following skin treatments

Customer hospitality

Dealing with deliveries

Basic administration

Possess excellent verbal and written communication skills.

Cherishing the clients and staff

MAIN ASSETS

An outgoing personality

Good written and spoken communications skills

The ability to stay calm under pressure

Good organisational skills

Be discreet and tactful

Be courteous but firm when dealing with difficult customers

A good memory for faces – regulars like to be remembered

Efficient and well organised

Self-motivated and able to use initiative

Confident when using a computer and office equipment

An interest in the business

Function as the clinic liaison with patients, businesses

Maintains on-site Medical Records administration and ensuring patient confidentiality, data protection.

Perform other duties as assigned.

SUPERVISION Received: Work is performed under general supervision of Clinic Coordinator, Qutis Clinics Head Office or the Executive Nurse.

Given: High standards of Dress code, appearance and hygiene.

EDUCATION/EXPERIENCE

GCSE in English and Maths, further qualifications would be valuable. IT literate.

Hourly rate plus commission (details on applicaton)

The role is a permanent position, variable hours tbc, Tuesday to Friday plus one Saturday per month

Email CV to: lthompson@qutisclinics.co.uk

or by post to; Lorraine Thompson, Director, Qutis Abingdon Ltd, 21 West St Helen Street, Abingdon. OX14 5BL

Qutis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Published by

Stephen Thorns

Owner and co-founder