Qutis Terms of Service: Booking treatments, patient responsibility, memberships and packages
Qutis Membership & Package Terms and Conditions
Memberships consist of 12 Monthly Payments typically for HydraFacial and Botox treatments.
Packages are one payment made for a bundle of treatments
1. Agreement Overview
By enrolling in the Qutis Membership 12-monthly payment plan or purchasing a package you agree to comply with the following terms and conditions.
2. Payment Terms
Membership: consists of 12 equal monthly payments. For some memberships, there is also an initial upfront payment. You agree to make all 12 payments and understand that no refunds will be made if you fail to take the services included in the membership.
Payment Schedule: Payments are scheduled monthly on the same day of each month, starting on the initial start date of the membership.
Package: one payment is made upfront for the total value.
3. Payment Methods:
Membership payments are via the card-on-file process with Zenoti patient software. The customer is responsible for ensuring card details are updated if required.
Late Payments will incur a late fee of £20. Continued non-payment may result in suspension or termination of services.
4. Cancellation Policy
Cooling-Off Period: You may cancel the membership or package within 14 days of the initial payment and receive a full refund.
Membership Early Termination by Customers: If you cancel before the end of the 12 months you will be liable for the remaining payments to the end of the contract and a cancellation fee of £200 may also apply.
Termination by Provider: We reserve the right to terminate the agreement for any breaches of these terms and conditions, with or without notice.
5. Treatment Details
The treatments in your membership are fixed and can only be substituted with the Qutis Nurse Director’s approval.
Treatment Schedule: HydraFacial treatments must be scheduled in advance either monthly or bi-monthly depending on your plan. It is your responsibility to book appointments timely. Botox treatments must be scheduled in advance and spaced at least a minimum of 12-16 weeks apart.
Missed Appointments: If you miss an appointment without giving 48 hours, the full treatment value will be payable.
Rescheduling: Appointments can be rescheduled up to 48 hours in advance without any penalty.
All Membership treatments must be taken within 6 months of the last payment date. No refunds will be made for treatments not taken.
All package treatments must be taken within 18 months of the initial payment.
6. Health and Safety
Health Information: You must provide accurate and up-to-date health information before each treatment session.
Allergies and Reactions: It is your responsibility to inform us of any allergies or adverse reactions you may have to skincare products.
Infections or Illness: Please reschedule your appointment if you have any contagious conditions. We reserve the right to refuse treatment to anyone who appears to be ill.
6. Client Conduct
Punctuality: Please arrive on time for your appointments. Late arrivals may result in a shortened treatment time or cancelled appointments.
Personal Hygiene: Clients are expected to maintain personal hygiene for the comfort and safety of both clients and staff.
8. Liability
Service Quality: We strive to provide the highest quality service, but results may vary based on individual skin conditions and adherence to aftercare instructions.
Personal Belongings: We are not responsible for any lost or stolen personal items.
9. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Clients will be notified of any significant changes via email, website or notices within clinics.
10. Privacy Policy
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.
11. Contact Information
For any questions or concerns regarding these terms and conditions, please contact our customer service team at admin@qutisclinics.co.uk